This document (and any document referred to below) sets out the terms and conditions for the use of this website ( and the terms and conditions for the purchase of products through it (hereinafter the “Terms”).

Please read these Terms and Conditions, our cookie policy and our privacy policy (the “Data Protection Policies) carefully before using this website. By using this website or placing and order on it, you agree to be bound by these Terms and Conditions and our Data Protection Policies.

If you do not agree to all of the Terms and Conditions and Data Protection Policies, please do not use this website. These Terms and Conditions are subject to change. It is your responsibility to review theme regularly, as the applicable terms and conditions will be those in effect at the time you use this website or enter into the Agreement (as described below).

If you have any questions regarding the Terms and Conditions or the Data Protection Policies, please contact us by completing the form provided for this purpose in the “Contact Us” section. The Purchase Contract concluded between us (hereinafter referred to as the “Contract”) may be concluded, at your option, in English and French in which the Terms and Conditions are available on this website.


This site is hosted by Namecheap.

The functions of director of the publication of this site and of person in charge of its its editorial staff are exercised by the manager Julia Bertrand, is freely accessible to all Internet users. Its purpose is the online sale of jewellery, accessories and leather goods, clothing, to non-trading individuals.


Any information or personal data you provide will be treated in accordance with the Data Protection Policies. By using this website, you consent to the processing of such information and contact details and declare that all the information or contact details provided are true and accurate.


By using this website and placing orders on it, you agree to:

1) Use this website only for the purpose of making legally valid enquiries or placing legally valid orders.

2) Do not place false or fraudulent orders. If we have reason to believe that such an order has been placed, we shall be entitled to cancel it and inform the relevant authorities.

3) Provide us with your true and accurate email address, mailing address and/or other contact information. Similarly, you authorize us to use this data so that we can contact you in connection with your order, if necessary (see our privacy policy). You will not be able to place an order if you do not provide us with all the required data. By placing the order on this website, you affirm that you are over 18 years of age and have the legal capacity to enter into contracts.


The delivery service for the products offered on this website is available in Worldwide.


To place an order, you must follow the online purchase procedure and click on “Authorize Payment”. You will then receive an email confirming that your order has been processed (hereinafter the “Order Confirmation”). You will also be informed by email when your order has been shipped.


a) Deadlines

The products leave our offices for the homes. Please note: the delivery times indicated in the Delivery tab are an average estimate. However, please note that we work for a delivery as soon as possible and if your order has not reached you after 30 days from the shipment of your package, (longer for some countries, contact customer service for more information) please send an email to so that a solution is proposed to you: the refund of your purchase or the relaunch of your package.

Shipping is free of charge on all items.

Orders are delivered by carriers 10 days from receipt of the shipping email sent by the seller. Once the package has been shipped and the shipping e-mail sent to the customer, it will then be impossible for the customer to change his delivery address. Once the order has been placed on this site, if the customer has made a mistake in the selection of his options, the sum due by the merchant site will be proposed as a credit note on the site, within two to three months.

b) Apparent defect

The customer undertakes to check the conformity of the product to his order at the time of delivery. Any delivery error in relation to the order or apparent defect must be the subject of a complaint within 14 clear days from delivery. After this period, the product will be deemed to have been received by the customer, who can no longer claim a delivery error or an apparent defect. In case of apparent aim, thank you to contact the after-sales service at who will propose a solution. In case of refusal of the proposed solution, the customer, if he wishes, may return the product at his own expense within 14 days to the address provided by the after-sales service.

c) Damage and partial loss

In accordance with article L 133-3 of the French Commercial Code, receipt of the objects transported extinguishes any action against the carrier for damage or partial loss if, within three days, not including public holidays, following that of such receipt, the consignee has not notified the carrier, by registered letter, of his reasoned protest.

Claims related to the transport of the products must therefore be entered on the transport document, then confirmed to the carrier and the publisher by registered letter with acknowledgement of receipt within three clear days of receipt of the products, failing which the reserves and claims will be forfeited.

d) Return to expublisher

In the event that the customer has made a mistake in entering his postal address or has not picked up the package – at the end of the period initially announced by the sender – at his post office within 15 days after the passage of the factor and the package is returned to sender, the customer must contact customer service at the following address:

Three solutions will be proposed to him:

1) The customer wishes to wait for the sender to receive the package – 1 to 2 months – the sum of 5€ will then be asked for the return;

2) The customer does not wish to wait for the return of the parcel, the sum corresponding to the shipping costs will then be asked to him in order to receive his order;

3) The customer can also ask for a refund of his order, however the shipping costs will remain at his expense.


Pre-ordered products posted on the Internet page as “Pre-Orders” may be subject to longer delivery times than other orders. These delivery times will be mentioned on the website, but the products will in any case be delivered within a maximum of 30 days from the date of Order Confirmation. You have the right to withdraw from the contract within 14 days from the date on which you or a third party other than the carrier designated by you comes into physical possession of the products without giving any reason.

No discount code, voucher can be cumulated, in case of generalized promotional action on the website.


The prices indicated on the site are in Euros, all taxes included, excluding delivery costs. These prices can be modified at any time by the publisher, the prices displayed are valid only on the day of the order and are not effective for the future. Delivery costs will, in any case, be indicated to the customer before any final payment.

The Internet user can place an order on this site and can pay by credit card. Payments by credit card are made by means of secure transactions provided by the service provider: Paypal. Within the framework of credit card payments, the publisher of the present site has no access to any data relating to the user’s means of payment. Payment is made directly in the hands of the secure service providers.


1) Customer Serviceèle

The customer service department of this site is accessible 5/7 days from 10am to 7pm by email at the following address:

2) Right of Withdrawal

In accordance with the legislation in force, consumers have a period of 14 days from the date of receipt of the package to request an exchange, credit or refund. In order to exercise this right, it is their responsibility to return (at their own expense) the package to the address of the company’s return centre accompanied by a document to be completed by the customer service department. Please contact the department concerned to obtain the return address at:

3) Exchange & Refund Conditions

If the model is not suitable it can be returned for exchange, credit note or refund. Earrings alone cannot be exchanged or refunded for reasons of hygiene. If the exchange is desired by the customer, it can be done only once. The new product can neither be refunded nor exchanged, and products on sale are neither refunded nor exchanged. In the event of an error made by the customer when placing an order, the customer may contact customer service to correct the order form. Any request for modification of the order form must be sent to the customer service before the date and notification of delivery of the ordered products. If an error is made by the customer and a modification must be made, the customer will have to pay all the costs of returning the products. Any sum due by the company after regularization will be paid to the customer in the form of a credit note or discount code to be used on this site within a minimum period of 1 month. The customer will nevertheless have the possibility of returning his products to the return centre in order to obtain a refund of his products. In case of exchange with a product of lower value, the difference will be refunded within 30 days.

To benefit from these guarantees, simply contact customer service at this address:

Any personalized product will not be taken back or exchanged.

When a tiered promotion is carried out on our website if the customer wishes to return an item from his order he has a period of 14 days from receipt of the product. On the other hand, if the sum of the products kept by the customer corresponds to a reduction level lower than the purchase level, the refund will be made up to the price of the product after application of the reduction at the time of purchase minus the difference in the price of the other products with the purchase level and the level after return of the product. For example, it is a type of reduction, 10% reduction for 100€ of purchase, 20% reduction for 200€ of purchase and 30% reduction for 300€ of purchase. If the customer orders a Carrie (119€) and a Serena (199€), the discount applied is 30%. The customer will pay 83,3€ for the Carrie and 139,3€ for the Serena. However, if the customer wishes to return the Serena, then the discount is reduced to 10% for the Carrie (107.1€). As a result, the customer will be refunded 139.3 – (107.1-83.3) or 115.5€.

4) Reimbursement

The amounts refunded correspond to the price of the returned products as well as the shipping costs paid at the time of the order if the refund concerns the entire order. Our refund periods are 30 days from receipt of the returned products. The customer will be reimbursed via the means of payment used at the time of the order. All returns must be complete (packaging, accessories), and the products returned must not be soiled or damaged.

5) Late Delivery

The times indicated in the Delivery tab are an average estimate. However, please note that we work for a delivery as soon as possible and if your order has not reached you after 30 days from the shipment of your package, please send an e-mail to so that a solution is proposed to you: the refund of your purchase or the relaunch of your package. In such a case, the customer agrees not to take legal action against the site and its publisher and waives the right to take advantage of the resolution of the sale provided for in this article.

6) Guarantee

All the products sold on this site are marketed in compliance with the legislative and regulatory provisions in force and have all the necessary approvals to be placed on the market. The mandatory displays required by the legislative and regulatory provisions in force will be made on this site, and in particular in the summary estimate of the order and the description sheet of each item. All products belonging to the category EARRINGS are neither exchangeable nor refundable.


You acknowledge and agree that all copyright, trademark and other intellectual property rights in all information or content appearing on this website shall at all times. You may only use such information to the extent that you are expressly authorized to do so, either by us or by those who have granted the license. All the elements constituting this site belong to the publisher and are therefore protected by the legislation relating to intellectual property. Internet users therefore acknowledge that, in the absence of authorization, any total or partial copy and any distribution or exploitation of one or more of these elements, even if modified, will be liable to give rise to legal proceedings brought against you by the publisher. This protection will apply to all the textual and graphic contents of the site, but also to its structure, its name and its graphic charter.


You must not misuse the website by intentionally introducing viruses, Trojan horses, worms, logic bombs and other malicious or technologically harmful devices. You must not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database in connection with our site. You agree not to attack this website through a denial of service or distributed denial of service. Any violation of this clause constitutes a tort under applicable law. We will notify the appropriate authorities of such a violation and cooperate with them to discover the identity of the hacker. Similarly, in the event of a breach of this clause, you will immediately cease to be authorized to use this website. We will not be liable for any loss or damage resulting from a denial of service attack, a virus or any other malicious or technologically harmful device or material caused to your computer, equipment, data or information as a result of your use of this website or after downloading files from this website or files from other sites to which this website has directed you.


If our website contains links to other third party sites and data, these links are provided for information purposes only and we have no control over the content or data on these sites. Accordingly, we accept no liability for any loss or damage resulting from the use of such links.


The Customer is informed and accepts that his personal data may be collected on the Site and used by SUKU which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

The SUKU undertakes to protect and ensure the security and confidentiality of its Clients’ personal data in accordance with the GDPR, in particular by taking all useful precautions to prevent such data from being distorted, damaged or accessed by unauthorized third parties.

The personal data of the Clients are collected for the following purposes:

The management of Orders information of Customers relating to offers and commercial information in connection with the brand; the strengthening and improvement of the communication of the Internet Site and the brand by sending, in particular, newsletters and special offers according to the preferences of the Customer noted on the Site; the improvement and personalization of the services offered to Customers; and compliance with legal and regulatory obligations.

The Customer’s personal data is only kept for the time strictly necessary for the purposes previously stated.

In accordance with the RGPD, the Customer has the right to access, rectify and oppose personal data concerning him/her (hereinafter the “Data Protection Rights”).

To exercise one or more of the Data-processing Rights and Freedoms, the Customer must address a request by email or mail to the Customer service of SUKU, by filling the contact form located on the site.

The response to the request made on the basis of one or more Computer Rights and Freedoms will be sent within 2 months following receipt of the request.


This “COOKIES” section allows you to find out more about the origin and use of the navigation information processed when you consult our Site and about the rights of users.

Thus, when consulting the SUKU Site, information relating to navigation is likely to be recorded in “Cookies” files installed on the user’s terminal (computer, tablet, smartphone, etc.).

The SUKU issues these cookies in order to facilitate the user’s navigation on the Site.

Cookies may be included in different areas of the Site.

Only the issuer of a cookie is likely to read or modify the information contained therein.

Several possibilities are offered to the user to manage cookies. Any setting will be likely to modify his or her Internet browsing and conditions of access to certain services requiring the use of Cookies.

The user can configure his browser software so that cookies are saved in his terminal or, on the contrary, that they are rejected, either systematically or according to their transmitter.

Users can also configure their browser software so that they are offered the option of accepting or rejecting cookies from time to time, before a cookie is likely to be stored on their terminal.


We have the right to revise and amend these Terms at any time. You are subject to the provisions and Conditions in force at the time you use this website or place an order, unless we are required by law or competent authorities to amend these provisions, Conditions or Privacy Policy retroactively. In this case, any changes will also apply to orders you have previously placed.


The use of our website and contracts for the purchase of products on this site shall be governed by French law. Any dispute arising out of or relating to the use of the site or the said Contracts shall be subject to the non-exclusive jurisdiction of the French courts and tribunals. The provisions of this clause in no way affect the rights you enjoy as a consumer under the applicable legislation in this area.


Your remarks and comments are always welcome. You can send them to us using the contact form.

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